Shipping policy
Last updated: May 29, 2026
This Shipping Policy applies to all orders placed through The Cheeky Bear website:
Website: thecheekybear.store
Email: thecheekybear@user.startmail.com
At The Cheeky Bear, we do our best to process, prepare, and deliver your order as quickly and carefully as possible.
Order Processing Time
All orders are processed within 1 to 2 business days after the order is placed.
Business days are Monday through Friday, excluding weekends and public holidays.
Please note that order processing time is separate from shipping/delivery time.
Estimated Delivery Time
After your order has been processed, estimated delivery time is usually 4 to 8 business days.
The total estimated timeframe is:
1 to 2 business days for processing + 4 to 8 business days for delivery
Delivery times may vary depending on your location, courier availability, weather conditions, holidays, customs delays, or other circumstances outside our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email. If tracking is available, tracking details will be included in the email.
Please allow some time for tracking information to update after your order has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
The Cheeky Bear is not responsible for orders that are delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
thecheekybear@user.startmail.com
We will do our best to help, but we cannot guarantee changes can be made once an order has been processed or shipped.
Delayed Orders
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.
If your order has not arrived within the expected delivery window, please contact us at:
thecheekybear@user.startmail.com
Please include your order number and the email address used at checkout.
Lost Packages
If you believe your package has been lost, please contact us so we can review the situation.
The Cheeky Bear is not responsible for packages marked as delivered by the carrier, but we will do our best to assist you with the available information.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs fees, import duties, taxes, or other charges.
These charges, if applicable, are the responsibility of the customer.
The Cheeky Bear is not responsible for delays caused by customs or local authorities.
Contact
For shipping-related questions, contact us at: